While users, researchers and vendors agree on the major technology trends, they have very different ideas about the features that are most important for these types of solutions. IT managers and analysts often take a technological perspective while users of IT services have a very different perspective. For them, ease of use, integration capabilities and functionality are much more important that the latest technology.
In this article, John Verwaaijen, General Manager of Magic Benelux, discusses what IT can do to bridge this large gap.
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